ravine-oryx

Introduction

ravine-oryx ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

Name and contact information (email address, mailing address)
Payment information (processed securely through third-party payment processors)
Photos and other media you upload for book creation
Communications with us, including inquiry forms and email correspondence

Automatically Collected Information

When you visit our website, we may automatically collect:

Browser type and version
Operating system
IP address
Pages visited and time spent on pages
Referring website addresses

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process your photo book orders and deliver finished products
Communicate with you about your projects, orders, and service updates
Respond to your inquiries and provide customer support
Analyze usage patterns to improve website functionality
Comply with legal obligations

How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers: Third-party vendors who assist with printing, shipping, payment processing, and website hosting
Legal Compliance: When required by law, legal process, or governmental request
Business Transfers: In connection with any merger, sale of company assets, or acquisition

Your Photo Content

Photos and media you upload remain your property. We use them solely for the purpose of creating your photo book. We archive project files to enable future duplicate orders, but we do not use your photos for any other purpose without explicit permission.

You can request deletion of your archived photos at any time by contacting us, though this will prevent future duplicate orders.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Project files are retained indefinitely to enable duplicate orders unless you request deletion.

Your Rights

Depending on your location, you may have the following rights:

Access to your personal information
Correction of inaccurate information
Deletion of your information
Restriction of processing
Data portability
Objection to processing
Withdrawal of consent

To exercise these rights, contact us at [email protected]

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. See our Cookies Policy for more information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your jurisdiction. We ensure appropriate safeguards are in place for such transfers.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

ravine-oryx
427 West Hastings Street
Vancouver, BC V6B 1L5
Canada
Email: [email protected]